1Stop Student Services | Empire State University

1Stop Student Services provides 24/7 access to commonly asked questions about registration and records, financial aid, billing and payment, transcripts, academic support services and more through video tutorials, how-to guides, and Knowledgebase articles to provide timely, straightforward resources to succeed as a student at SUNY Empire.

Important Dates

Date	Event
Present Day	Fall Express Term 2 Registration Open
Sept. 28	Application Deadline for Fall Express Term 2
Oct. 3	Spring 2024 Term Registration Opens
Oct. 23	Fall Express Term 2 Term Start

Academic Calendars

2023-2024 Academic Year (PDF 82kB)
2022-2023 Academic Year (PDF 67kB)
2021-2022 Academic Year (PDF 105kB)

1Stop Student Services

Email: 1stop@sunyempire.edu
Phone: 800-847-3000 ext. 2285
Hours: 8:30 AM - 5 PM (ET) Monday-Friday
Live Chat: 8:30 AM - 10:30 AM (ET) Monday-Friday

Thinking of dropping a class? Be sure you understand the Impact of Course Withdrawal, tuition liability and the potential impact on current and future financial aid before withdrawing.

Want to give someone else permission to ask questions about your account? Watch What is FERPA? and complete an Authorization to Release Information to comply with the Family Educational Rights and Privacy Act.

Attend a Mentor-Student Relationship session! Join mentors as they discuss their role and the importance of communication during the academic and degree planning process. Join us September 28 at 6 pm. Questions? visit Student Support and Outreach.

Have questions about how to apply for financial aid, accept awards and loans, or how to maintain satisfactory academic progress (SAP)? We have video answers 24/7/365 located at Financial Aid TV.

Need an official letter to prove your enrollment or pending graduation? Our knowledgebase article Request an Enrollment Verification Letter will show you how!

Virtually attend a SUNY Empire Connect session. Live virtual events are offered to support, engage and connect with you on topics about academics, health and wellness, arts, career services, and more. View SUNY Empire Connects to select a session that suits you best. (login required).

Verify if the admissions office has received your transcripts! Log in to your Application Account online to verify the receipt status of required admission documents in the Supplemental Items Section.