BLUE IS AN ARTIFICIALLY INTELLIGENT CHATBOT AVAILABLE 24/7/365.
SHE CAN ANSWER YOUR QUESTIONS AND GUIDE YOU TO SELF-SERVICE RESOURCES.
BLUE IS SIMPLE TO USE
Blue is available in the "Questions? Ask Blue" box that pops up on a SUNY Empire webpage. Blue is learning to answer questions about financial aid, records and registration, student accounts, and admissions. Blue also answers questions related to student services, the application process, and important dates and deadlines.
Simply click the box and type your question.
Click on the 🌐 in the chat window.
Blue can communicate in English, Spanish, and simplified Chinese.
HOW TO ASK BLUE A QUESTION
Use the question format.
When you phrase your inquiry as a question, she's more likely to identify what you need.
Example: Instead of typing: "I can't find environmental science courses," ask Blue: "Where can I find the term guide?"
Be simple and specific.
- Ask one question at a time.
- Keep your questions short.
- Use key words so she can provide relevant responses.
Example: Instead of typing "Hi Blue, I am a new student at Empire State University and can't figure out how to pay my bill," ask Blue: "How do I pay my bill?"
Avoid using acronyms.
Blue works best when provided complete words in simple questions.
Example: Instead of typing, "How do I submit a PLA?" ASK BLUE: "How do I submit a Prior Learning Assessment?"
BLUE CAN ANSWER QUESTIONS ABOUT YOUR STUDENT ACCOUNT, INCLUDING REGISTRATION, FINANCIAL AID, AND YOUR STUDENT BILL.
When you ask Blue a question about your account, such as “When does registration start?” or “How much is my bill?” Blue will reply, “I have a personalized answer available. Would you like to log in?” If you choose YES, simply sign in with your SUNY Empire username and password to receive a personalized response. Try one of these questions.
DOES BLUE KNOW EVERYTHING?
No. Blue continues to learn with every question she's asked. If you ask Blue a question to which she doesn't have an answer, Blue will provide one of the following responses:
1) I have links in the explore bar below that may answer your question.
2) I'm not sure I understand your question. Do any of these suggestions help? If they don't, you can explore additional suggestions by clicking on one of the icons below or ask me another question.
3) Sorry, I don't have the answer to that. Would you like to contact the office?
Be sure to take the time to review the webpages, videos, and links she provides you. When you do, you help her learn how to better answer the question in the future.
If she asks if you would like to contact an office, click “Yes” to complete a brief online form. The form is routed to the 1Stop Student Services Team, which will reply promptly. You can also click “No thanks,” and leave the chat session or ask Blue another question.
