The Veterans Benefits Administration recently released the following statement:

As of September 28, 2018, there were over 193,000 veterans and their family members awaiting payments and decisions on their claims. This represents a 56.5% increase in pending workload as compared to this time last year.

In addition to the increase in workload, the VA is experiencing technical difficulties with pulling initial certification information from their enrollment certification system. In some instances, VA representatives are relaying to students that they were never certified, however this is not the case. All eligible Empire State University recipients of VA education benefits have been certified. Students with specific questions about pending VA payments should call the GI Bill Hotline at 1-888-442-4551.

Veteran and Military Education

The Office of Veteran and Military Education (OVME) has proudly served military-aligned students since 1971.

GI Bill is a registered trademark of the U.S. Department of Veteran Affairs (VA).  More information about education benefits offered by the VA is available at the official U.S. government website at

To request a review of previous college credits and military training with our Evaluated Education Plan option contact the Office of Veteran Military Education at  or 518 587-2100 ext 2779.


We’re here to help.

SUNY Empire’s Veteran and Military Education staff is ready to work with you to make earning your degree possible and affordable.