Student Problem Resolution Non-New York Residents

Students are encouraged to follow the university's student problem resolution process prior to filing a complaint with a state agency.

Empire State University is a member of the National Council for State Authorization Reciprocity Agreements (NC-SARA) and follows the complaint resolution policies and procedures outlined within the SARA Policy Manual and summarized in the Student Complaint Process. Consumer protection complaints resulting from distance education courses, activities, and operations may be submitted to studentsuccess@sunyempire.edu for investigation and resolution. If a student is dissatisfied with the campus-based resolution, a concern may be submitted to System Administration of the State University of New York as outlined under Student Concerns. And, if still not satisfied, a complaint may be submitted, within two years of the incident about which the complaint is made, to the New York State Education Department as outlined in Filing a Complaint About a College or University. Please note, this does not include complaints related to grades or student conduct violations, both of which are to be fully addressed via campus processes, not through the NC-SARA complaint resolution procedures.

The United States Department of Education requires each institution of higher education to provide all prospective and current out-of-state students with the contact information of the state agency or agencies that handle complaints against postsecondary education institutions offering distance learning within that state.

Information listed for each state is subject to change and will be updated on a routine basis.

Contact information is provided for each state. Your state department of higher education may also be contacted.

Last update: May 2, 2025